How do I return an item?
Please email us at firstname.lastname@example.org regarding your purchase and reference the order date and order number.
Within 24 hours you will receive a pre-paid return label. All returns must be in original packaging and new condition. Credits will go back to the same payment method you used for the original order.
Free Return Policy
Any order for new product from Wildsherpa.com (not any 3rd party site) can be returned within 30 days of purchase. Wildsherpa will credit your payment back and pay the postage. Please keep package material from your order to return the product. Wildsherpa does not provide package material for return. Product must be in new condition. New with tags attached and in the same manufacture box as was delivered.
For safety reasons no returns are allowed on opened safety equipment! All safety equipment products much be un-opened and un-used to be eligible for return. Please allow us 1-4 days to inspect product after it comes back before issuing a refund or exchange. Any item discontinued or close out from the manufacture is not eligible for return.
Price Match Guarantee
Wildsherpa.com will match any current published price from an authorized retailer website or ad for an identical item/product in new condition. Wildsherpa will give a 72-hour grace period for our price match guarantee. If you find a price on the exact same product you purchased from wildsherpa.com we will credit your payment for the difference (Auction sites do not apply) email@example.com for a 24 hour reply on all Price Match Guarantee. Include the URL (site's page) of the item and your order number.