Please contact Contact@wildsherpa.com. Include your order number and say what items you are returning. With-in 24 hours you will receive a pre paid return label. All returns must be in orignial packaging and new condition. Credits will go back to the same payment method you used for the original order.
Any order for new product from Wildsherpa.com can be returned with in 365 days of purchase. Wildsherpa will credit your payment back and pay the postage. Please keep package material from your order to return the product. Wildsherpa does not provide package material for return. Product must be in new condition.
For safety reasons no returns are allowed on opened safety equipment! All safety equipment products much be un-opened and un-used to be eligible for return. Please allow us 1-2 days to inspect product after it comes back before issueing a refund or exchange.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.